Merch.com
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Streamline Merch Ordering

Manage every merch order — campaigns, swag store, bulk imports, and Shopify — from one branded dashboard.

< 2minAvg order processing
100%Order lifecycle visibility
150+Countries supported
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How it works

The capability

Run your entire merch operation from a single dashboard instead of juggling spreadsheets, supplier emails, and carrier portals. Every order — whether it came from a campaign, a gift link, your Shopify store, or a bulk CSV import — flows through the same lifecycle: created, approved, in production, fulfilled, shipped, delivered. Route to the nearest warehouse automatically, push tracking back to your CRM, and process returns without leaving the platform.

What it does

6 features
Unified Order Dashboard

Every order — campaigns, gift links, Shopify, manual entry, bulk CSV — in one sortable, filterable view with global search across recipients, SKUs, and statuses.

Bulk Order Import

Upload CSVs to create hundreds of merch orders in minutes. Column mapping, address validation, duplicate detection, and dry-run preview before submit.

Smart Fulfillment Routing

Orders auto-route to the nearest in-stock warehouse (US, EU, UK) by destination zip and SKU availability — cuts ship time and cost without manual triage.

Real-Time Shipment Tracking

Carrier tracking integrated per order across USPS, UPS, FedEx, DHL, and international carriers. Status, estimated delivery, and proof of delivery surfaced inline.

Full Order Audit Trail

Created → approved → in production → shipped → delivered, plus every exception (address issue, stockout, carrier delay). Exportable for finance and compliance.

Returns & Exchanges

Branded return portal at our facilities with automatic restocking, inventory reconciliation, exchange fulfillment, and refund triggering. No separate returns vendor needed.

Where teams use it

Replace spreadsheets and email threads for managing a company-wide swag programImport a 500-row recipient CSV from HR for new-hire welcome kits without manual order entrySync Shopify orders into a single fulfillment pipeline alongside campaign and gift-link ordersPush live tracking and delivery confirmation back to your CRM or warehouse data lakeRun a branded returns and exchange flow without standing up a separate returns platform

Frequently asked questions

5 answers

A generic OMS treats every order the same. This is purpose-built for branded merchandise: every order knows its decoration method, artwork file, supplier, and warehouse routing. Campaigns, gift links, Shopify, and bulk CSV imports all flow through the same lifecycle without custom integration work.

Related capabilities

All capabilities →
Campaigns & Gift SendingInventory DashboardWhite-Label Tracking PagesWarehousing & Fulfillment

Plug it into your stack.

Every capability is included with every account. No seats, no tiers, no platform fees.

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